I deleted the forward and recreated it, and it started working again. QuickStart, set up and connections. uk, which will give you a rough idea on if it's a single ISP in the UK that's. 100). For more tips on how to keep your kids safe online, visit Internet Matters. Good luck. I can't do this. Networking and WiFi. Every computer on the internet must have a unique. Hey @DavidCalla,. Speed I’m losing the will to live. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. Post Reply Preview Exit Preview. Virgin Mobile. Subscribe to this message's RSS feed. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. . Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Tried every browser, device, incognito mode etc. 1. Thank you for your post and welcome to our community. Web safe Child does not work Virgin Router. - 5375863. Hey @DavidCalla,. com nslookup protonvpn. Home Phone. I don't work for Virgin Media. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. It’s important you choose a passcode that’s different to the one you use to unlock your device. So I did. Look out for the envelope in the top right-hand corner. any help would be helpful. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Log in to My Virgin Media. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. QuickStart, set up and connections. Child safe is so simple to bypass I'm not sure it is worth worrying about. If you’d like to change the. Sign in . Child safe is on under account settings -> online security. . 4. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Log in to your Virgin Media account using your email address and. Help forum. I have the same issues. . " I cannot fix this. Connect to the router with a LAN cable. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Reply. Account - Cable. Hi . Tuning in. 2) Some sort of malware on devices. - 5380668. com 194. Still not working. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. google (disable when using mobile data) 0 Kudos. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. Stream from Virgin Media. For £12. Entertain me; Broadband Deals. Lee_R. Stream from Virgin Media. Stay safe online. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. 168. Click on Manage Web Safe. You could also try a tracert via VM to see if it hangs. Email address. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Should the issue persist post back here to have issue flagged to the forum team. Register or sign. I used to enable it for many years. Virgin Media customers can get unlimited online protection. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. on 26-08-2022 16:41. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). if Hub is in modem mode and third party router is used then configure router to use Virgin Media. 168. Changing network settings to use any Public DNS should re-gain full access for the. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the potential for wider coverage in the near future. I'm very sorry for the issue you're having with Child Safe. Packages. I have an issue with my additional Virgin web email account. Learn more Have I helped? There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Security matters. any suggestions pls? works fine on old win 10 laptop and mobile devices, so not a signal issue. All its engineers are on our doorstep here in Essex. Once logged in you will see 2 filters; Virus Safe and Child Safe. The info to report to VM was given above. ct Mark as Helpful Answer. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Simply return to the browser you sent the message in to check and respond. Reply. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. To confirm Web Safe is working try going to. If your site is blocked by a majority of ISPs, it may be that there is a. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. 0 Kudos. So there is a list of the following possibilities: 1) Blocked IP . You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 2. Hi my child safe is on but no sites are getting blocked. i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. e. . SpeedHave just realised that websafe is not working. Virgin media web email account not working. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. 1 for Families |. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. Unless virgin is specifically blocking the IPs of your. 8. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Please look out for. When I try to access the account through my Virgin Media website it tells - 5287803. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. I have tried incognito, resetting cache, and downloading a vpn - all have failed. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. We created Web Safe for our customers to make browsing safety a no-brainer. 4 weeks ago. 5. A new secure password will be generated for you. And apollo's likewise sounds helpful, but I never get an 'install the web app' option from clicking the link provided (and then the one suggested from there), so that's. Hi chg194 . Virgin Media Staff Options. 1. Nothing that I can do, unfortunately, as I am not a VM employee. Just to set expectations the issues with Child Safe have persisted for over 12 months. com 9. Networking and WiFi. For best. Joining in. Stream from Virgin Media. SpeedMethod 2: Flush DNS Cache. To turn parental controls off on Android, you need to go to the Play Store. There’s a network fault in your area. However, it seems to have stopped since a few days ago. on 26-08-2022 16:41. Options. Re: Child safe not working. Excludes broadband faults and broadband network outages. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. I am able sign in to tv go app and webpage. If the problem persist post back here to have issue flagged to the forum team. Here you’ll find all the help you need for Virgin Media related problems and issues. The service status page is now working, with the following message. co. e. ”. Direct from Virgins help pages. timn48. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. It’ll automatically detect and remove viruses, malware, ransomware and spyware. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Hi, my child safe is not working and indeed my AS isn't Virgin. Account settings. - 5388473. Manage Your Account. That is very good since the country is not a member of any signal intelligence alliances. 1 Kudo. However, adult sites are not blocked. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. We hope to fix this by 8 September at 15:00. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. Forum; Apps. Solved: Hi, I can't seem to turn on Web Safe. 0. I tried to check the AS name as advised on the forum , here is what I found. For some customers the Web Safe adjustments are not functioning. Data not working. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. 1 site and checking AS Name value says Virgin Media and it does. If the problem persist post back here to have issue flagged to the forum team. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 1/help for specific device where Web Safe is not working. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. At least 30Mbps download speeds in every room or £100 one-off credit. Regards, Steven_L. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. The disaster is that i have called the customer services for. on 03-09-2022 19:15. timn48. TV on the go. Networking and WiFi. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 KudosVirgin Media social tariff. I got as far as the 'Choose a new password' section, but as I enter a new password (using just numbers and letters, starting with a letter) I get as far as the 7th character. richard. 100 and 194. 9. on 09-07-2023 22:56. Not able to access websafe_setting page (able to go to update_profile page). I’ve seen previous posts suggesting going to the 1. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. Recently it stopped working (4 weeks ago). Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. Reply. If you go to is the AS Name reported as Virgin Media?. com and we’ll look into them. Chatter and natter. 1. Stay safe online. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. on 03-11-2022 16:13. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. never-displayed Additional options Related Device or Service. Regards, Bashkaaa - 5395816. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. 3. Please help me resolve this. Set Virus Safe to On ( on is normally ok for VPNs. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. It is turned on but not blocking any websites. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. 0 Kudos Reply. If it’s not a technical issue you need help with then we’re here to support you on. Any help appreciated. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. All devices would need to be re-connected to the WiFi. 1. Virus Safe - Enabled. Security matters. Try computers with Cisco’s OpenDNS using 208. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. And as you needed to choose whether to switch Web Safe. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. I added it to the 'allowed websites' list, and it's working fine. Virus Safe - Enabled. Options. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. This has been the case for a few weeks and I have been unable to access websafe settings. My Virgin Media App. Bought a new HP laptop, has windows 11. in Security matters 12-10-2023 No there is not; technically not possible. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. 100 nslookup protonvpn. If it’s not a technical issue you need help with then we’re here to support you on. Virgin Media Community. Hi chg194 . 168. 168. Security matters. Thanks for taking the time to contact us via the Community. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. o. . Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. My Virgin Media App. Navigate to the My Apps tab and select Web Safe from the menu. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. 1. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. 1. I'm very sorry for the issue you're having with Child Safe. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. QuickStart, set up and connections. BTW is there a reason why you are access the old site page for Web Safe?. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Once logged in, select ‘My apps’ tab’. Browse Virgin Media Virgin Media Community. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. 4. Manage Your Account. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. 1. The computers and devices you wish to authorise are set up so that. . If it was a scam, they will be able to help and protect you from falling victim to fraud. I have reset the hub, checked the connections and followed the help promts. Email not working. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. 168. Tuning in. I don't work for Virgin Media. Subscribe to this message's RSS feed. Once logged in, select ‘My apps’ tab’. Your link takes me to the internet security page, and it shows how to switch on parental control. Staying safe online with Virgin Media Web Safe. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Re: Can’t access web safe in Switched On Families Tuesday; VM security called to inform my wifi was being shared without permission in Security matters a week ago; Open DNS Resolver in Security matters 2 weeks ago; Child Safe not working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 22-10-2023They were NOT sent by Virgin Media and should not be responded to. I advise that. Child safe is switched on but has stopped blocking adult sites (it used to). At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Networking and WiFi. When I attempt to change my websafe settings, the following message comes up. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. on 27-08-2023 09:39. I was in. shows connected to Virgin Media Business. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. 1. Chatter and natter. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. QuickStart, set up and connections. Having problems with Websafe again. Contact the site operator for further help. Internet not working on Mac even though all other devices are ok From the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page?-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. I tried to connect with configure router to use Virgin Media DNS at 194. Security matters. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. This is both logging in via web browser and mail app on her. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. SpeedQuickStart, set up and connections. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. Sign in . I'm a Very. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. I'm a Very Insightful Person, I'm here to share knowledge. You need to disable it in the actual Virgin Media account settings on their. Child Safe not working. Also check the dns settings of your vpn while you're there. SpeedWebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). 100 and 194. Staying safe online with Virgin Media Web Safe. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. icon on the upper-left edge of your screen. So you can kick back and enjoy yourself, knowing somebody’s got your. Registration is fast, simple and absolutely free so please join our community. Web safe provides ultimate protection when using the internet. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. It has previously said that all emails were "safe and secure". Options. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. 1. Stay safe online. 0.